Transcom National Training – Terms and Conditions (2026)

Last reviewed: AUGUST 2026

1. About us

1.1 Transcom National Training is the trading name of Transcom Services Limited (Company No. 12477766), registered in England and Wales. Registered office: 144 Evesham Street, Redditch, England, B97 4HP.

1.2 “We”, “us” and “our” refer to Transcom National Training. “You”, “your”, “Client” refer to the person or organisation making a booking or purchase. “Delegate” / “Learner” means the person attending a course.

2. Key definitions

• Consumer – an individual acting wholly or mainly outside their trade, business or profession.
• Business Client – an organisation or person acting for business purposes.
• Course – any training course, refresher, workshop, webinar, online session, or in-house/classroom delivery we provide.
• Digital Content – any downloadable or online material, portal access, recordings (where provided), e-learning resources, joining instructions, or electronic documents.
• Order – a request to purchase a Course, exam booking, home study pack or other product or service from us, submitted via our website, by telephone, or by email.
• Order Confirmation – our written confirmation (email is fine) that your booking/purchase is accepted.
• Course Fee – the price paid for the course (or relevant portion if multiple delegates).
• Awarding Body – any external examination or awarding organisation (e.g., Skills & Education Group Awards) and their systems, rules and deadlines.
• Working Day – any day other than a Saturday, Sunday or public holiday in England and Wales.

3. Contract formation

3.1 Information on our website and marketing materials is an invitation to treat and does not constitute an offer.

3.2 A binding contract is formed only when we issue an Order Confirmation.

3.3 You are responsible for ensuring the course/product is suitable for your needs (including prerequisites, exam pathways, and regulatory requirements).

3.4 We may decline to accept, or may cancel, any Order before an Order Confirmation is issued — for example where a Course is unavailable, where we identify a pricing or description error, or where we reasonably suspect fraud. Where payment has already been taken for an Order we do not accept, we will refund it in full without delay.

4. Regulatory position & outcomes

4.1 We are a training provider. We are not the DVSA, the Traffic Commissioner, an enforcement authority, or an awarding body.

4.2 Training and/or attendance does not guarantee:

• the grant, variation, or retention of an Operator Licence,
• passing any examination,
• approval by DVSA / Traffic Commissioner / any regulator, or
• a particular compliance outcome.

4.3 Final decisions remain solely with the relevant authority or awarding body.

4.4 Where we offer a Second Chance Guarantee on a specific course, as described in Section 24, that guarantee is an additional contractual benefit of the relevant course booking. It does not affect, and is not affected by, clauses 4.2 and 4.3: it does not guarantee a pass, and passing remains solely a matter for the relevant Awarding Body.

5. Prices, VAT and payments

5.1 Prices are shown on our website or provided by quotation at the time of booking. VAT is charged in accordance with UK law.

5.2 Website bookings are normally payable in full at checkout unless otherwise stated.

5.3 Where we invoice (telephone/email/group bookings), payment is due within 30 days of invoice date or no later than 14 days before the Course Date (whichever is sooner), unless agreed otherwise in writing.

5.4 We may require a deposit to secure bookings. Unless we state otherwise in writing, deposits are non-refundable because they reserve capacity and incur admin costs.

5.5 If payment is not received when due, we may suspend access, withhold joining details, remove delegates from the course, or cancel the booking.

5.6 Late payment (Business Clients)

5.6.1 For Business Clients, late payments may accrue statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable), in addition to any other rights we may have.

5.7 All prices are shown in pounds sterling (GBP) and are inclusive of VAT unless stated otherwise.

5.8 If we discover a genuine pricing or description error after issuing an Order Confirmation (for example, due to a technical fault or human error resulting in an incorrect price being displayed), we will contact you as soon as reasonably possible. You may then choose to proceed at the correct price or cancel the Order for a full refund. We are not obliged to honour an Order made at a materially incorrect price.

5.9 We may decline, cancel or reverse an Order, and suspend or refuse further bookings, where we reasonably suspect fraud, payment fraud, or chargeback abuse. This does not affect your statutory rights.

6. Delivery, access and requirements (online & classroom)

6.1 For online delivery, you are responsible for suitable equipment, internet connection, and a safe and appropriate environment to attend training.

6.2 For in-house training, the Client is responsible for providing a suitable training environment and facilities (including adequate seating, safety, and any agreed technical requirements).

6.3 We may refuse admission or remove a delegate for behaviour that is disruptive, abusive, unsafe, discriminatory, or otherwise prevents proper delivery. In such cases, no refund is due.

6.4 We do not guarantee that online delivery will be uninterrupted, error-free, or compatible with every device, browser or internet connection. We will use reasonable efforts to notify delegates of any known technical issues affecting delivery.

7. Online training, digital content & statutory cancellation rights (Consumers)

7.1 If you are a Consumer purchasing at a distance (online/phone/email), you normally have a 14-day right to cancel, unless an exception applies.

7.2 Live online courses scheduled within the 14-day period

7.2.1 If you book a course that is due to start within 14 days and you want us to deliver it during that period, you agree that:

• we will begin supplying the service during the cancellation period, and
• if you cancel after delivery has started, you may be required to pay a proportionate amount for the service provided up to cancellation.

7.3 Digital content

7.3.1 Where digital content is supplied (including joining instructions, portal access, downloads, or electronic materials), your right to cancel in respect of that digital content ends once supply of it has begun, but only where clause 7.3.2 has been satisfied.

7.3.2 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will only begin supplying digital content within the 14-day cancellation period where you have expressly requested this and confirmed, at the point of order, that you understand you will lose your right to cancel in respect of that digital content once supply has begun.

7.4 Nothing in these terms removes or limits your statutory rights under UK consumer law.

8. Awarding body exams & exam bookings (including standalone exam purchases)

8.1 Exam bookings and exam-related services are subject to awarding body rules, deadlines, ID requirements and system availability.

8.2 Where offered, exam bookings may be purchased separately from us. Standalone exam purchases are still governed by awarding body terms (including deadlines and non-refund rules once registration closes).

8.3 Exam fees are typically non-refundable once the awarding body registration window has closed or where the awarding body does not allow refunds. This applies even if the delegate chooses not to attend or cannot attend.

8.4 We are not responsible for exam outcomes, awarding body decisions, or technical failures outside our reasonable control.

8.5 Where Awarding Body fees change, we will pass on the fee in force at the time any resit, additional sitting, or exam is booked.

8.6 You are responsible for ensuring the Delegate meets any identity, eligibility and prerequisite requirements set by the Awarding Body for the relevant assessment.

9. Driver CPC uploads and admin (where applicable)

9.1 Where Driver CPC periodic training is delivered and DVSA upload is applicable, we will submit hours in line with the requirements and within our normal processing times.

9.2 You must provide correct delegate details (including licence/DQC details where required). If incorrect details are supplied, DVSA may reject the upload and delays may occur. We are not liable for DVSA rejection caused by incorrect information provided by you or the delegate.

9.3 Where DVSA systems are unavailable or delayed, uploads may be affected; this is outside our control.

10. Changes to courses, content and tutors

10.1 We may update course content to reflect legislative, regulatory, or best-practice changes.

10.2 If a named tutor is unavailable, we may provide a suitably qualified substitute tutor. This does not entitle you to cancel without applying the cancellation terms.

10.3 We may make reasonable changes to course timings, delivery platform, or venue (where applicable). If we make a material change that significantly affects delivery, we will offer a reasonable remedy (e.g., alternative date or refund).

10.4 We may postpone or cancel a scheduled Course where reasonably necessary — for example due to insufficient enrolment, tutor unavailability, or other operational reasons. Where we do so, we will offer a transfer to an alternative date at no additional charge, or a full refund of the Course Fee paid.

11. Cancellations, transfers, substitutions and no-shows

11.1 All cancellation or transfer requests must be made in writing (email is acceptable).

11.2 Substitutions are allowed at no charge unless restricted by awarding body rules or where admin has already been completed (e.g., exam registration completed).

11.3 Cancellation/transfer fees

11.3.1 The following charges apply to cancellations and transfers outside of any statutory cancellation right described in Sections 7 and 12, unless we agree otherwise in writing. These charges represent a genuine pre-estimate of the administrative, tutor, platform and opportunity costs we reasonably expect to incur as a result of cancellation or transfer at each stage, and are not intended as a penalty.

11.4 If a delegate fails to attend (including late arrival that prevents meaningful participation), the booking is treated as a no-show and no refund is due.

11.5 Orders placed in error

11.5.1 If you are a Consumer and you are still within your statutory cancellation period under Section 7 or Section 12, you may cancel an Order placed in error in accordance with those Sections, and only the deductions permitted by law will apply.

11.5.2 Outside of any applicable statutory cancellation period, or where you are a Business Client, if you believe you placed an Order in error you must notify us in writing within 24 hours of booking. Where we agree to cancel or amend the Order, we may deduct a reasonable administration/merchant fee (normally up to 20%) to cover processing costs already incurred. This is assessed fairly based on the costs actually incurred.

11.5.3 Where reasonably practicable and notified before the Course start date or dispatch of materials, we will instead offer to correct a genuine ordering error (for example, the wrong course route or format) by amending the Order at no charge, rather than requiring a full cancellation and re-booking.

11.5.4 If you notify us of a duplicate payment for the same Order, we will investigate and refund any confirmed duplicate payment promptly, without deduction.

11.6 Exams and exam registration

11.6.1 If an exam has been booked/registered and the awarding body registration window has closed, 100% of exam fees are payable (non-refundable), even if the delegate cannot attend.

12. Home Study / posted materials (where supplied)

12.1 Where physical materials are posted, Consumers may have the right to cancel within 14 days of receipt, subject to statutory rules and the condition of returned goods.

12.2 Returned materials must be unused, unmarked and in re-saleable condition. You are responsible for return postage unless the item is faulty or sent in error.

12.3 Where permitted by law, we may deduct a reasonable amount to reflect any diminished value caused by handling beyond what is necessary to inspect the goods.

12.4 Nothing in this Section affects your statutory rights under the Consumer Rights Act 2015 in relation to goods that are faulty, not as described, or not of satisfactory quality, including your right (where applicable) to a repair, replacement, price reduction, or refund. These rights are separate from, and in addition to, the 14-day change-of-mind cancellation right described in clause 12.1.

13. Intellectual property & permitted use

13.1 All Course Materials (including slides, manuals, workbooks, downloads, recordings where provided, and any supporting content) remain our intellectual property.

13.2 Materials are licensed to the delegate for personal learning use only. You must not copy, share, publish, sell, upload or distribute materials (in whole or part) without our prior written permission.

13.3 Unauthorised sharing or commercial use may result in removal from the course and/or legal action.

13.4 You must not use Course Materials, or any content derived from them, to train, fine-tune, or otherwise improve any artificial intelligence or machine-learning model, or to create derivative training materials for redistribution, without our prior written permission.

14. Recording, confidentiality and acceptable use

14.1 Delegates must not record training sessions (audio/video/screen capture) unless we give written permission.

14.2 We may record sessions for internal quality, trainer development, or safeguarding/compliance purposes. Where we do so, we will handle recordings in line with our privacy obligations.

14.3 You must not share joining links, access details, or course credentials with any third party.

15. Quality, complaints and remedies

15.1 We will provide training services with reasonable care and skill.

15.2 If you are dissatisfied, you must notify us in writing as soon as reasonably possible and, in any event, within 14 days of the course date (or service delivery), so we can investigate promptly.

15.3 Where a legitimate service issue is identified, we will offer a fair remedy, which may include (as appropriate) re-attendance, a partial refund, or another proportionate resolution.

15.4 Nothing in this Section affects your statutory rights as a Consumer, including your rights under the Consumer Rights Act 2015 in relation to services performed with reasonable care and skill.

16. Complaints and Alternative Dispute Resolution

16.1 If you have a complaint, please contact us in writing using the details in Section 22 (Notices) so that we can investigate and respond.

16.2 We will aim to acknowledge complaints within 5 Working Days and provide a full response within 20 Working Days.

16.3 We are not currently a member of a certified Alternative Dispute Resolution (ADR) scheme. If we are unable to resolve a complaint directly, Consumers may seek guidance from the Citizens Advice consumer service or Trading Standards. This does not affect your right to bring a claim through the courts.

17. Liability

17.1 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

17.2 Subject to 17.1, we are not liable for indirect or consequential losses, including loss of profits, revenue, business, contracts, savings, goodwill, reputation, data or business interruption.

17.3 Subject to 17.1, our total aggregate liability in connection with any booking, course, product or service shall not exceed the amount you paid to us for the relevant Course (or the affected part of the service) in the 3 months prior to the event giving rise to the claim.

17.4 You are responsible for how you apply training in your business, and for ensuring your operation remains compliant with all applicable law and regulatory undertakings.

17.5 For the avoidance of doubt, nothing in this Section limits or excludes your statutory rights as a Consumer, including any rights that cannot be excluded or limited under the Consumer Rights Act 2015 or other applicable law.

17.6 We are not liable for any act, omission, delay or decision of any Awarding Body, DVSA, the Traffic Commissioner, or any other third-party regulator or system provider, except to the extent caused by our own breach of these Terms.

18. Data protection & privacy

18.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy forms part of these terms.

18.2 We may share limited data with third parties where necessary to deliver services (e.g., payment processors, course platforms, awarding bodies, or regulatory uploads where applicable). We only share what is necessary for delivery and compliance.

18.3 Contact: ADMIN@TRANSCOMNATIONALTRAINING.CO.UK

19. Force majeure

19.1 We are not liable for delay or failure to perform caused by events beyond our reasonable control (including, without limitation, severe weather, illness, epidemic or pandemic, cyber-attack, platform outages, failure of third-party systems including video-conferencing or Awarding Body platforms, power failure, regulatory system downtime, or other unavoidable disruption).

19.2 Where reasonable, we will offer an alternative date or delivery method. If delivery becomes impossible, we will offer an appropriate refund for the undelivered element.

20. Assignment and subcontracting

20.1 We may subcontract or use associates to deliver training, provided quality standards are maintained.

20.2 You must not resell or commercially distribute course places without our prior written permission.

20.3 We may assign, transfer or subcontract our rights and obligations under these Terms, in whole or in part, to any person as part of a sale, merger, reorganisation or transfer of all or substantially all of the relevant part of our business, without your consent, provided this does not materially reduce the protections available to you under these Terms.

21. Entire agreement, variation and waiver

21.1 These Terms, together with the applicable Order Confirmation and any documents expressly referred to in them, constitute the entire agreement between us in relation to the relevant booking, and supersede any prior discussions, representations or agreements, except that nothing in this clause excludes liability for fraudulent misrepresentation.

21.2 No variation of these Terms is effective unless agreed in writing and confirmed by us.

21.3 No failure or delay by either party in exercising any right under these Terms operates as a waiver of that right, nor does any single or partial exercise of a right prevent any further exercise of that right.

22. Notices

22.1 Notices must be in writing and may be served by email or post.

22.2 Notices to us should be sent to: ADMIN@TRANSCOMNATIONALTRAINING.CO.UK

23. Governing law & jurisdiction

23.1 These terms are governed by English law. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

24. Second Chance Guarantee (Road Haulage Transport Manager CPC 5-Day Live Online Course)

24.1 This Section applies only to the Road Haulage Transport Manager CPC 5-Day Live Online Course (“the Course”). It does not apply to home study packages, tutor-supported home study, exam-only bookings, the PCV route, or any other course, unless we state otherwise in writing.

24.2 To qualify for the Second Chance Guarantee, a Delegate must:

• attend all five core live training days of the Course in full;
• attend the separate live Case Study Revision Day provided free of charge with the Course; and
• sit both the multiple-choice assessment and the case study assessment at the Delegate’s first scheduled sitting following the Course.

24.3 Attendance for the purposes of this Section is determined by our own records, including platform join/leave logs, tutor attendance registers and participation records. Where a Delegate’s actual attendance differs from our records, our records will be treated as accurate unless the Delegate provides evidence to the contrary within 14 days of the relevant Course day.

24.4 Where a Delegate satisfies clause 24.2 and does not pass both assessments at that first scheduled sitting, we will offer the Delegate one free place on the next available scheduled intake of the Course, in accordance with clause 24.6. The free place covers course tuition only.

24.5 The Delegate remains responsible for the applicable Awarding Body assessment fees for any resit, at the price in force at the time of booking. No further Course Fee is payable for the repeated Course itself.

24.6 Availability and scheduling of the free place: we will offer the free place on the next scheduled intake of the Course with capacity available. We may, at our discretion, prioritise fee-paying bookings on any given intake and instead offer the Delegate a subsequent intake, or arrange a supplementary intake, where reasonably necessary to do so. We will not unreasonably delay offering a suitable intake to the Delegate.

24.7 The free place must be used within 12 months of the date of the Delegate’s unsuccessful first sitting. If the Delegate does not take up and attend the free place within that period, the guarantee lapses and any further attempt at the Course or the assessments is subject to our standard course and exam fees.

24.8 Single use and non-renewal: the Second Chance Guarantee is available once only per named individual Delegate, in connection with one original Course booking. Where a Business Client books multiple Delegates, the guarantee attaches separately to each named Delegate and is not pooled, transferable between Delegates, or assignable. If a Delegate takes up the free place under this Section and:

• does not pass both assessments at that subsequent sitting; or
• does not meet the attendance conditions in clause 24.2 in respect of the repeat Course,

the guarantee is treated as used and exhausted, and any further attempt is subject to our standard course and exam fees. This Section does not create a right to more than one free place per Delegate.

24.9 The Second Chance Guarantee has no cash value and cannot be exchanged, sold, transferred to a third party, or redeemed against any other course, product or service.

24.10 We may withhold or withdraw a Delegate’s entitlement under this Section where:

• the Delegate’s conduct falls within clause 6.3 (disruptive, abusive, unsafe or discriminatory behaviour, or behaviour otherwise preventing proper delivery);
• the Delegate has provided false or misleading information relevant to eligibility under this Section, including as to attendance; or
• the Delegate is in material breach of any other term of these Terms in relation to the relevant booking.

Where we withhold or withdraw entitlement under this clause, we will confirm this to the Delegate in writing together with the reason.

24.11 This Section does not apply where a Delegate passes one assessment component but not the other. In that case, our standard single-unit resit options apply instead (see Section 8).

24.12 The Second Chance Guarantee is an additional benefit of the Course booking. It does not affect, and is not affected by, clauses 4.2 and 4.3: it is not a guarantee of a pass, and does not guarantee the grant, variation or retention of an Operator Licence, approval by DVSA, the Traffic Commissioner or any regulator, or any particular exam outcome.

24.13 We may amend the terms of the Second Chance Guarantee for future Course bookings. The version of these terms in force at the time of the Delegate’s original booking applies to that booking, in line with clause 25.3.

25. General

25.1 If any provision of these terms is found to be invalid or unenforceable, the remainder continues in full force.

25.2 No third party has any rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

25.3 The version of these terms in force at the time of booking applies to that booking. We may update terms for future bookings.