Transcom National Training – Terms and Conditions (2026)

Last reviewed: January 2026

1. About us

1.1 Transcom National Training is the trading name of Transcom Services Limited (Company No. 12477766), registered in England and Wales. Registered office: 144 Evesham Street, Redditch, England, B97 4HP.

1.2 “We”, “us” and “our” refer to Transcom National Training. “You”, “your”, “Client” refer to the person or organisation making a booking or purchase. “Delegate” / “Learner” means the person attending a course.

2. Key definitions

• Consumer – an individual acting wholly or mainly outside their trade, business or profession.
• Business Client – an organisation or person acting for business purposes.
• Course – any training course, refresher, workshop, webinar, online session, or in-house/classroom delivery we provide.
• Digital Content – any downloadable or online material, portal access, recordings (where provided), e-learning resources, joining instructions, or electronic documents.
• Order Confirmation – our written confirmation (email is fine) that your booking/purchase is accepted.
• Course Fee – the price paid for the course (or relevant portion if multiple delegates).
• Awarding Body – any external examination or awarding organisation (e.g., Skills & Education Group Awards) and their systems, rules and deadlines.

3. Contract formation

3.1 Information on our website and marketing materials is an invitation to treat and does not constitute an offer.

3.2 A binding contract is formed only when we issue an Order Confirmation.

3.3 You are responsible for ensuring the course/product is suitable for your needs (including prerequisites, exam pathways, and regulatory requirements).

4. Regulatory position & outcomes

4.1 We are a training provider. We are not the DVSA, the Traffic Commissioner, an enforcement authority, or an awarding body.

4.2 Training and/or attendance does not guarantee:

• the grant, variation, or retention of an Operator Licence,
• passing any examination,
• approval by DVSA / Traffic Commissioner / any regulator, or
• a particular compliance outcome.

4.3 Final decisions remain solely with the relevant authority or awarding body.

5. Prices, VAT and payments

5.1 Prices are shown on our website or provided by quotation at the time of booking. VAT is charged in accordance with UK law.

5.2 Website bookings are normally payable in full at checkout unless otherwise stated.

5.3 Where we invoice (telephone/email/group bookings), payment is due within 30 days of invoice date or no later than 14 days before the Course Date (whichever is sooner), unless agreed otherwise in writing.

5.4 We may require a deposit to secure bookings. Unless we state otherwise in writing, deposits are non-refundable because they reserve capacity and incur admin costs.

5.5 If payment is not received when due, we may suspend access, withhold joining details, remove delegates from the course, or cancel the booking.

5.6 Late payment (Business Clients)

5.6.1 For Business Clients, late payments may accrue statutory interest and recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (where applicable), in addition to any other rights we may have.

6. Delivery, access and requirements (online & classroom)

6.1 For online delivery, you are responsible for suitable equipment, internet connection, and a safe and appropriate environment to attend training.

6.2 For in-house training, the Client is responsible for providing a suitable training environment and facilities (including adequate seating, safety, and any agreed technical requirements).

6.3 We may refuse admission or remove a delegate for behaviour that is disruptive, abusive, unsafe, discriminatory, or otherwise prevents proper delivery. In such cases, no refund is due.

7. Online training, digital content & statutory cancellation rights (Consumers)

7.1 If you are a Consumer purchasing at a distance (online/phone/email), you normally have a 14-day right to cancel, unless an exception applies.

7.2 Live online courses scheduled within the 14-day period

7.2.1 If you book a course that is due to start within 14 days and you want us to deliver it during that period, you agree that:

• we will begin supplying the service during the cancellation period, and
• if you cancel after delivery has started, you may be required to pay a proportionate amount for the service provided up to cancellation.

7.3 Digital content

7.3.1 Where digital content is supplied (including joining instructions, portal access, downloads, or electronic materials), you acknowledge that once access/delivery begins, your right to cancel that digital content may end.

7.4 Nothing in these terms removes or limits your statutory rights under UK consumer law.

8. Awarding body exams & exam bookings (including standalone exam purchases)

8.1 Exam bookings and exam-related services are subject to awarding body rules, deadlines, ID requirements and system availability.

8.2 Where offered, exam bookings may be purchased separately from us. Standalone exam purchases are still governed by awarding body terms (including deadlines and non-refund rules once registration closes).

8.3 Exam fees are typically non-refundable once the awarding body registration window has closed or where the awarding body does not allow refunds. This applies even if the delegate chooses not to attend or cannot attend.

8.4 We are not responsible for exam outcomes, awarding body decisions, or technical failures outside our reasonable control.

9. Driver CPC uploads and admin (where applicable)

9.1 Where Driver CPC periodic training is delivered and DVSA upload is applicable, we will submit hours in line with the requirements and within our normal processing times.

9.2 You must provide correct delegate details (including licence/DQC details where required). If incorrect details are supplied, DVSA may reject the upload and delays may occur. We are not liable for DVSA rejection caused by incorrect information provided by you or the delegate.

9.3 Where DVSA systems are unavailable or delayed, uploads may be affected; this is outside our control.

10. Changes to courses, content and tutors

10.1 We may update course content to reflect legislative, regulatory, or best-practice changes.

10.2 If a named tutor is unavailable, we may provide a suitably qualified substitute tutor. This does not entitle you to cancel without applying the cancellation terms.

10.3 We may make reasonable changes to course timings, delivery platform, or venue (where applicable). If we make a material change that significantly affects delivery, we will offer a reasonable remedy (e.g., alternative date or refund).

11. Cancellations, transfers, substitutions and no-shows

11.1 All cancellation or transfer requests must be made in writing (email is acceptable).

11.2 Substitutions are allowed at no charge unless restricted by awarding body rules or where admin has already been completed (e.g., exam registration completed).

11.3 Cancellation/transfer fees 

11.3.1 The following charges apply unless we agree otherwise in writing. These reflect genuine administrative, tutor, platform, and opportunity costs.

11.4 If a delegate fails to attend (including late arrival that prevents meaningful participation), the booking is treated as a no-show and no refund is due.

11.5 Accidental bookings

11.5.1 If you believe you booked in error, you must notify us in writing within 24 hours of booking.

11.5.2 Where we agree to cancel an accidental booking, we may deduct a reasonable administration/merchant fee (normally up to 20%) to cover processing costs. This is assessed fairly based on the costs incurred.

11.6 Exams and exam registration

11.6.1 If an exam has been booked/registered and the awarding body registration window has closed, 100% of exam fees are payable (non-refundable), even if the delegate cannot attend.

12. Home Study / posted materials (where supplied)

12.1 Where physical materials are posted, Consumers may have the right to cancel within 14 days of receipt, subject to statutory rules and the condition of returned goods.

12.2 Returned materials must be unused, unmarked and in re-saleable condition. You are responsible for return postage unless the item is faulty or sent in error.

12.3 Where permitted by law, we may deduct a reasonable amount to reflect any diminished value caused by handling beyond what is necessary to inspect the goods.

13. Intellectual property & permitted use

13.1 All Course Materials (including slides, manuals, workbooks, downloads, recordings where provided, and any supporting content) remain our intellectual property.

13.2 Materials are licensed to the delegate for personal learning use only. You must not copy, share, publish, sell, upload or distribute materials (in whole or part) without our prior written permission.

13.3 Unauthorised sharing or commercial use may result in removal from the course and/or legal action.

14. Recording, confidentiality and acceptable use

14.1 Delegates must not record training sessions (audio/video/screen capture) unless we give written permission.

14.2 We may record sessions for internal quality, trainer development, or safeguarding/compliance purposes. Where we do so, we will handle recordings in line with our privacy obligations.

14.3 You must not share joining links, access details, or course credentials with any third party.

15. Quality, complaints and remedies 

15.1 We will provide training services with reasonable care and skill.

15.2 If you are dissatisfied, you must notify us in writing as soon as reasonably possible and, in any event, within 14 days of the course date (or service delivery), so we can investigate promptly.

15.3 Where a legitimate service issue is identified, we will offer a fair remedy, which may include (as appropriate) re-attendance, a partial refund, or another proportionate resolution.

16. Liability 

16.1 Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

16.2 Subject to 16.1, we are not liable for indirect or consequential losses, including loss of profits, revenue, business, contracts, savings, goodwill, reputation, data or business interruption.

16.3 Subject to 16.1, our total aggregate liability in connection with any booking, course, product or service shall not exceed the amount you paid to us for the relevant Course (or the affected part of the service) in the 3 months prior to the event giving rise to the claim.

16.4 You are responsible for how you apply training in your business, and for ensuring your operation remains compliant with all applicable law and regulatory undertakings.

17. Data protection & privacy

17.1 We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Our Privacy Policy forms part of these terms.

17.2 We may share limited data with third parties where necessary to deliver services (e.g., payment processors, course platforms, awarding bodies, or regulatory uploads where applicable). We only share what is necessary for delivery and compliance.

17.3 Contact: ADMIN@TRANSCOMNATIONALTRAINING.CO.UK

18. Force majeure

18.1 We are not liable for delay or failure to perform caused by events beyond our reasonable control (including, without limitation, severe weather, illness, platform outages, power failure, regulatory system downtime, or other unavoidable disruption).

18.2 Where reasonable, we will offer an alternative date or delivery method. If delivery becomes impossible, we will offer an appropriate refund for the undelivered element.

19. Assignment and subcontracting

19.1 We may subcontract or use associates to deliver training, provided quality standards are maintained.

19.2 You must not resell or commercially distribute course places without our prior written permission.

20. Notices

20.1 Notices must be in writing and may be served by email or post.

20.2 Notices to us should be sent to: ADMIN@TRANSCOMNATIONALTRAINING.CO.UK

21. Governing law & jurisdiction

21.1 These terms are governed by English law. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.

22. General

22.1 If any provision of these terms is found to be invalid or unenforceable, the remainder continues in full force.

22.2 No third party has any rights under these terms under the Contracts (Rights of Third Parties) Act 1999.

22.3 The version of these terms in force at the time of booking applies to that booking. We may update terms for future bookings.