How to Check Your Driver CPC Training Hours: Official GOV.UK Record Guide
Written by: Gareth Wildman — Director, Transport Compliance Specialist & Lead Trainer at Transcom National Training
Understanding your Driver CPC record is the first step in maintaining professional compliance. This guide explains how to access the official GOV.UK service, what your training record actually shows, and how to resolve common discrepancies.
Quick Links for Professional Drivers
Clear compliance advice from our Transport Managers.
What Your DVSA Driver CPC Record Shows
The official government service is the "single source of truth" for your professional driving status. By logging in, you can:
- Verify the total number of training hours credited to your current cycle.
- Review a detailed log of completed course dates and specific module titles.
- Monitor your progress toward the 35-hour renewal requirement.
- Identify exactly when your next Driver Qualification Card (DQC) will be triggered and posted.
- Generate a secure temporary password to prove your hours to a current or prospective employer.
What You'll Need to Log In
Ensure you have these three details ready to avoid registration delays:
The 16-character alphanumeric code found on your photocard.
The postcode currently registered with the DVLA on your licence.
For security, your initial password is sent by physical post to your home address (usually within 3–5 working days).
Troubleshooting Your Training Record
If your record doesn't look as expected, it is usually due to one of these common administrative factors.
I completed a course but the hours aren't showing
Training centres are legally allowed 5 working days to upload data. If it has been over a week, contact the training provider to verify they have your correct licence details and have processed the upload.
My registration attempt failed
Double-check that the postcode you are using matches your photocard exactly. If you have recently moved and haven't updated your licence, the system will still be looking for your previous address.
My training is under the 'National' instead of 'International' route
Following the 2024/2025 reforms, the record may distinguish between routes. Ensure you choose courses that align with your specific work requirements (UK-only or UK & EU).
I have a dual licence (HGV/PCV) but only one set of hours
This is correct. You only need to complete 35 hours total to cover both entitlements. The record should reflect this, but ensure you meet the deadline for whichever category expires first.
Contacting the Authorities (DVSA & DVA)
If you have lost your login details or your password letter hasn't arrived, you must contact the relevant body directly.
GB Drivers (England, Scotland & Wales)
Contact the Driver and Vehicle Standards Agency (DVSA):
- Email: cpcre@dvsa.gov.uk
- Phone: 0300 123 7721 (Mon–Fri, 8am–5pm)
Northern Ireland Drivers
Enquiries are handled separately by the DVA:
Action Required: Resolve Your CPC Gap
If your official check confirms you are short of the 35-hour requirement, you must act before your DQC expires. At Transcom National Training, we specialise in high-quality, engaging CPC modules that get you compliant quickly.
- ✅ 7-hour Live Interactive Zoom Modules (JAUPT Approved)
- ✅ Professional Training delivered by Transport Managers
- ✅ Same-day DVSA Upload Processing for peace of mind
Further Compliance Resources
Essential reading for professional drivers and transport operators:






